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Team Scenario: Matthew
Matthew is managing a large division. His managers are having trouble doing shared, strategic work. Instead, meetings are consumed solving tactical issues. In addition, certain team members dominate the conversation, others shut down, and important information is routinely suppressed from the discussion.
In Perspective Approach
- Initiate a candid conversation with the team leader to better understand the team issues.
- Conduct individual interviews with all team members.
- Work with the team to clarify important team elements including:
- Roles and responsibilities
- Team norms and team expectations
- Communication tactics
- Accountability metrics
- Track progress
- Transfer effective techniques to the team for sustained use
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