Thomas works with a new team on a complex project. Team members are incredibly busy and most days, he experiences fleeting conversations in a rushed atmosphere. It's unfortunate, though, because key members of the team are missing deadlines. And, no one seems to be holding himself or herself accountable. The finger pointing and blaming have started to get out of control. Thomas is concerned his own reputation is going to be damaged if he doesn't address it soon. Yet, he cannot understand why they don't all just get along and do their jobs and hopes this is going to settle down soon. Someone is in his office every other day talking about one of the other team members.

In Perspective Approach

• Initiate a candid conversation with Thomas regarding the nature of his concerns about the team.
• Help him identify what he needs from his team and how to make productive requests of them without avoiding the issues.
• Educate Thomas on strategies he can immediately take back to their work environment that will help them deal with conflict more directly.
• Prepare him for the discussion with his staff. Ensure he shifts the burden of problem solving where it needs to lie and establishes firm accountability.
• Help him set measureable goals and track progress.