Removing the barriers that get in the way of success.
Conflict is inevitable. A certain amount of it is productive. However, not many managers like it and few more know how to understand and manage it comfortably and confidently.
Conflict often starts with a lack of shared assumptions. Resolving conflict begins with surfacing those assumptions and building shared understanding.
Conflict is resolved when all of parties' needs, interests, and motivations are known and interests are aligned. Using interactive facilitation techniques, the assumptions can be surfaced and addressed directly.
In Perspective Approach to Resolving Conflict
Learning to Manage Conflict
Oftentimes we gloss over negative interactions we have with people. Maybe there's no time to talk through the issues, or quite possibly we aren't comfortable "going there." At the same time, intuitively we know that addressing them directly is the right thing to do. The question is, "Why don't we do more to resolve our conflicts?” Instead we often adopt the passive attitude of hoping it will just go away.
Conflict Checklist:
- In the last month, I’ve put off at least one difficult conversation with someone because I’m simply too tired to think about it.
- When I give someone corrective feedback, I tend to soften the message. I don’t want to insult them.
- I’m happy to engage with someone about a conflict they may have with me, I’m just less apt to initiate the conversation.
- I’m worried about damaging my relationship with this person if I tell them what I really think.
- I don’t want to have conflict because it might get out of control.
Typical Scenarios:
“I have an employee who is a key contributor in my group. He’s always pushing for a promotion. He’s doing well, but he’s just not quite ready. I don’t know what to say to him because I don’t want him to leave.” More...
“My team is working on a new project. They are acting like little kids! Someone is in my office every other day complaining about another team member. They are driving me to distraction. Can’t they just do their jobs?” More...
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